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Frequently Asked Questions
Find answers to some of the most common questions below.
Delivery times depend on your location. Generally, orders inside the capital city are delivered within 1-2 business days, while outside locations may take 3-5 business days. You will receive a tracking link once your order is dispatched.
You can easily track your order by navigating to our Track Order page. Simply enter your Phone Number or Tracking ID provided in your order confirmation SMS/Email.
If you receive a defective or incorrect item, you can request a return within 7 days of delivery. The product must be unused and in its original packaging. Once we receive and inspect the item, your refund will be processed within 5-7 business days.
We accept a variety of payment methods including Cash on Delivery (COD), Mobile Banking (bKash, Nagad, Rocket), and major Credit/Debit Cards (Visa, MasterCard) through our secure payment gateway.
Yes, you can cancel your order as long as its status is "Pending". Once the order moves to "Approved" or "Ready to Ship", cancellation is not possible. Please contact our support team immediately if you need to cancel.
Still need help?
If you cannot find the answer to your question in our FAQ, you can always contact us directly. We will be happy to assist you.
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